FAQs

Martie is an online discount grocery store that delivers shelf-stable groceries and household items right to your doorstep for up to 70% less than you'd pay at your grocery store. We work with hundreds of your favorite brands to save their surplus and overstock inventory, and offer it to you at an incredible deal. 

Easy! You can shop on our free app (iOS or Android) or directly from the website, www.martie.com. Create a free account at Martie, and start adding your favorite deals to the cart. 

Yup you got that right! You can always count on 24/7 savings. No more stressing about coupons expiring or that item you want this week not being on sale. When you shop at Martie, you are always getting the best deals every time you shop.

You bet! The average Martie customer is able to complete their shopping in under 10 minutes! Our store is quick and easy to use, simply add to your cart what you want to save! Check out the rotating Daily Deal, and stroll the aisles to find exactly what your pantry needs. We’ll take it from there.

As of October 4, 2023, Martie ships to the 48 contiguous states in the US!

We ship your orders from our warehouse in Dallas, Texas. We are headquartered in Los Angeles, California! 

Shipping Rates & Handling Fees vary based upon the size of your Martie order, plus where you live!

Our base shipping rate is $6. For orders over $50, base shipping rate is free! We charge a handling fee of $1.99 on every order to cover our operation costs and customer support expenses. There is an additional delivery surcharge ($2 - $16, depending upon where you live) added on to service areas that are further away from shipping hubs, as defined by our shipping carriers. This amount is looped into the handling fees. For more information on shipping and handling, please visit here.

By detailing out these costs, we hope to be as transparent as possible, while keeping prices as low as possible for you on the items we sell. We do not surge or hike prices on items purchased or services offered. That you can count on.

We ship directly to your door, via UPS Ground and Surepost (final mile for smaller packages).

You will receive an email or SMS with tracking information once your order ships. For the most up-to-date information on your order status, download the app (iOS or Android).

Orders will be shipped out within 2 business days. There will be a day delay for weekends and holidays.

Once in transit, your order will be delivered in 1-5 business days, depending upon your location. For the easiest way to stay updated on your order status, download our iOS or Android app! 

Due to sustainability concerns, we do not offer expedited shipping at this time.

Martie does not currently ship outside of the United States.

Martie uses 100% recycled content boxes, recyclable paper cushioning and filling. We encourage you to recycle our packaging.

Our boxes are curbside recyclable, however we recommend you also check your local municipality for details on how to recycle each component.

For more information, read here.

You will receive an email or an SMS with your tracking details. For the easiest way to stay updated on your order status, download our iOS or Android app! 

Customers can request to cancel an order through customer support (email hello@martie.com) as long as the order has not been processed. Requesting to cancel an order after the order has been processed will incur a 20% restocking fee. If the order has been shipped, you can no longer cancel your order. Please reach out to customer support for any additional questions.

All products at Martie are final sale, meaning there are no refunds, returns or exchanges as a general policy. However, in the case of damaged products or inaccurate product listings, we have a 7-day refund request window, from the date of package receipt. In order to request a refund, we'll need photo evidence of the damaged items to proceed with the refund.

To start a refund request for applicable items, you can contact us at hello@martie.com. If your refund is accepted, we’ll send instructions with next steps.

We don't accept returns, so items sent back to us without first requesting a refund will not be accepted.

We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, or be given the option for store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For all information on refunds, please visit our refund policy, here.

Please inspect your order once your box has been delivered, and contact us immediately if there is an issue. For all information regarding refunds, returns and exchanges, please see here.

We accept debit/credit cards, PayPal, Venmo, Apple Pay, Google Pay and Meta Pay. 

Not at all! Shop on your own terms with no subscriptions, commitments or restrictive shopping windows.

We are working on adding EBT/SNAP payment as an option for our shoppers. To be notified when we have this ability, please make sure you sign up for our newsletter or follow us on Instagram or Facebook.

You can chat us up directly on the site, email us hello@martie.com or text us at 213-788-1204!

Check out our Reviews to see what Smartie Shoppers are saying about Martie! Also, you can leave a review on your most recent Martie order there as well!

The term shelf stable refers to food that is able to survive for a long time. Unlike fresh produce that goes bad within a week or two, this food comes in packaging that lets it stay for a while without spoiling! Because of a longer life, pantry goods are less likely to be chucked in the trash. Avoid creating food waste and opt for food that isn't so time sensitive.

Nearly 40% of the food supply in the United States is wasted, according to the U.S. Department of Agriculture. This is a staggering 108 billion pounds of perfectly good food that can be saved and redistributed annually. People lose out, but the planet suffers, too. Wasted food means wasted land, water, labor, packaging and fuel, not to mention food dumped in landfills produces harmful greenhouse gas and CO2 emissions. How? Food in landfill doesn’t just turn into soil and give back to the environment. Instead, it decomposes anaerobically which releases harmful methane gasses–28 times more potent than carbon. These greenhouse gasses are contributing to climate change and 8.2% of them come from food waste alone. While it might not seem like it, what you bring into your kitchen really does matter. By shopping with Martie, you are not only shopping smart, you are doing your part in the fight against food waste.

Food waste is the excess food meant for human consumption that was removed from the supply chain for various reasons. Waste occurs from spills and spoils in the production process, changes in packaging from manufacturers, or unfortunately, the forgetfulness of the consumer. For more information on food waste, read this blog post,What is food waste, and how to fight it?

Here at Martie we value not only being a smart shopper for yourself, but also for the planet. That's why we choose to partner with brands that recognize the importance of being kind to the earth. Buying surplus items is helping the planet but we still want to do MORE! Martie chooses to highlight brands that are plant based, sustainably and ethically produced, or that donate proceeds to environmental causes. You can read more about the brands we feature in our blog series, Beyond The Label, by visitingThe Circular.

Martie is in constant communication with different brands and distributors to bring you the best products. In fact, we have new products available on our site everyday! While our store may be made up of surplus items, everything is perfectly safe to eat. We rescue these abandoned foods and quickly give them a new home, so you never have to worry about the quality of your order.

To start, let’s clear one thing up. The USDA doesn't even mandate food packaging to have an expiration date (unless its infant formula or medicines). So, when you see a date on a food item, it’s because these dates are a great marketing tool and force consumers to keep buying more goods. Most often, the food inside that packaging is perfectly edible and nutritious. As there is no legislation around these labels, it’s important to be smart and use your eyes, ears and nose when determining if an item is still safe to eat. Best if used by, is the date at which producers believe that product to be at its peak quality. This is not an end all be all date, it's rather to let you know when that product will be at its yummiest! For all foods, especially shelf stable foods, if a date has passed, don’t get spooked. Most food is perfectly safe and delicious, but of course we recommend that you always use your best judgment. To learn more about our take on these dates, read up at Expiration Explained and Going going gone?

No! At Martie, we’re looking to do our part by selling “short-coded” packaged foods. These are items whose best by dates have not been passed, but won't get purchased by supermarkets because stores are afraid that worried consumers won't buy them. None of the food we sell has passed its best by date. Some might be getting close, but not expired!

That ‘sustainable’ tag on your food means that the ingredients were farmed with the environment in mind. The goal is to minimize the impact on the planet and improve the social and ethical issues that are present in current day farming. Sustainably produced items look to conserve resources and energy and are  non polluting. You can feel good about purchasing sustainably sourced products because they prioritize environmental and social concerns above economic ones.

While we are big believers in food banks, so much so that we work with local food banks on a weekly basis. However, food banks alone can’t solve food insecurity, it will take everyone. The truth is, while donating food seems like an easy solution, in practice it isn’t always. There are tax benefits to donating food, but sometimes those tax benefits get used up, and there isn’t much incentive for brands and distributors to take the extra effort to donate food, and perfectly good food can end up going to a landfill. By working with Martie, we are able to help our brands and distributors by quickly and easily distributing food, and helping our Smartie Shoppers who need to save money on their groceries. Our program rescues food who may not otherwise be able to afford high-quality brands.

Here at Martie we collect certain information to provide our services to you. This information is used to operate our software and services, making it possible to keep your information safe whilst giving you an excellent experience on our site. Some of the information we might collect is as follows:

Identifiers – Martie collects things like your name, postal address, email address and IP address.  This is so we can confirm and verify your identity, prevent fraud, confirm deliveries, and offer customer service in connection with your account.

Commercial Information – Martie collects things like your purchase history and types of products purchased or considered.  Not only does this help us protect you against fraud by ensuring that we retain an accurate and verified history of your purchases but it also means we can recommend products to you based on said orders.

Internet or similar network activity – Martie collects things like your browsing history, shopping preferences and your interaction with our website and advertisements.  This allows us to offer a more personalized shopping trip to our site, allowing us to recommend products or offer up deals you might like.

Cookies can track when a visitor lands on a website and monitor what they do once there. We use them to understand what visitors shop for, what the most clicked portions of our site are, etc - for an even more personalized experience, as well as for our own learnings about what customers want most.

The CCPA empowers California residents with the right to opt out of third-party data sales, the right to be informed of data collection and rights, the right to have collected data disclosed, the right to have collected data deleted, and the right to equal services and prices. To know, delete, or obtain a copy of your data, email the following to hello@martie.com.

If you’d like to obtain your data records, and are not a California resident, please email help@martie.com with the same information. Please note, this request may take some time as we must prioritize requests of California residents. Responding in a timely manner is legally required. Thank you in advance for your patience.

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