FAQs

Orders

Do I need a subscription to shop at Martie?

No! Shop on your own terms with no subscriptions, memberships or restrictive shopping windows.

Shipping

California Only?

For right now we are only shipping in California but plan to extend this very soon, please stay tuned!

How much does shipping cost?

Orders over $50 ship for free*! Orders under $50 ship for $7.99 to anywhere in California. First time shoppers can get a special free shipping offer on any size order! Sign up for a free account and receive a code.

*Your cart must be $50+, after applying any discount codes to receive free shipping.

Who will be delivering my order?

We ship with Fedex. You will receive an email with tracking once your order ships.

When will my order ship?

Please allow 3-5 business days for your order to arrive. 

Does Martie offer expedited shipping?

Due to sustainability concerns, we do not offer expedited shipping at this time.

Does Martie ship internationally?

Not at this time.

Order Tracking

How do I track my order?

You will receive an email with your tracking details.

Packaging

What materials are used in your packaging?

Martie uses 100% recycled content boxes, recyclable kraft paper cushioning, 100% compostable bags, and paper filling. We encourage you to recycle our packaging.

Is Martie packaging recyclable?

Our boxes are curbside recyclable, however we recommend you also check your local municipality for details on how to recycle each component.

For more, read here.

Food & Sustainability

What is Shelf Stable?

The term shelf stable refers to food that is able to survive for a long time. Unlike fresh produce that goes bad within a week or two, this food comes in packaging that lets it stay for a while without spoiling! Because of a longer life, pantry goods are less likely to be chucked in the trash. Avoid creating food waste and opt for food that isn't so time sensitive.

How big of an issue is food waste?

As you may know, the food that you don't eat goes to a landfill. This food doesn't just turn into soil and give back to the environment. Instead, it decomposes anaerobically which releases harmful methane gasses. 28 times more potent than carbon. These greenhouse gasses are contributing to climate change and 8.2% of them come from food waste alone. While it might not seem like it, what you bring into your kitchen really does matter. Join Martie in the fight against food waste!

What is food waste?

Food waste is the excess food meant for human consumption that was removed from the supply chain for various reasons. Waste occurs from spills and spoils in the production process, changes in packaging from manufacturers, or the forgetfulness of the consumer. Do your part today, shop surplus and eat all that you buy.

Are our selection of products environmentally conscious?

Here at Martie we value not only being a smart shopper for yourself, but also for the planet. That's why we choose to partner with brands that recognize the importance of being kind to the earth. Buying surplus items is helping the planet but we still want to do MORE! Martie chooses to highlight brands that are plant based, sustainably and ethically produced, or that donate proceeds to environmental causes.

When does Martie get its surplus items, and just how old are they?

Martie is in constant communication with different retailers to bring you the best products. In fact, we have new products available on our site everyday! While our marketplace may be made up of surplus items, everything is perfectly safe to eat. We rescue these abandoned foods and quickly give them a new home, so you never have to worry about the quality of your order.

What is organic?

Organic food is grown and processed on soil that has no prohibited substance applied for three years prior to harvest and is GMO free (USDA). There are further regulations pertaining to the kind of food being grown (ex: produce, meat, and multi-ingredient foods). Regardless of the kind of food, the organic badge reduces your exposure to pesticides and insecticides.

What should I know about Expiration dates?

Best if used by, is the date at which producers believe that product to be at its peak quality. This is not an end all be all date, it's rather to let you know when that product will be at its yummiest! In fact, the best by and sell by dates found on packaging are not actually mandated by the FDA. Expiration dates are found on things like infant formula and medicines in which the item is no longer safe to consume. So just because you find a passed date on your food, don't get spooked. Most all food is perfectly delicious after that date.

What does sustainably sourced and produced mean

That ‘sustainable’ tag on your food means that the ingredients were farmed with the environment in mind. The goal is to minimize the impact on the planet and improve the social and ethical issues that are present in current day farming. Sustainably produced items look to conserve resources and energy and are  non polluting. You can feel good about purchasing sustainably sourced products because they prioritize environmental and social concerns above economic ones.

Is it still safe to consume surplus items?

Put simply; yes, eating surplus is safe. The USDA doesn't even mandate food packaging to have an expiration date. These dates are a great marketing tool and force consumers to keep buying more product. Most often than not, the food inside that packaging is perfectly delicious. “Did you know that of the estimated 125 to 160 billion pounds of food that goes to waste every year, much of it is perfectly edible and nutritious?” (Food Print) Surplus doesn't mean unsafe, but of course we recommend that you always use your best judgement.

Privacy

What information does Martie collect about me? For what purpose?

Here at Martie we collect certain information to provide our services to you. This information is used to operate our software and services, making it possible to keep your information safe whilst giving you an excellent experience on our site. Some of the information we might collect is as follows:

Identifiers – Martie collects things like your name, postal address, email address and IP address.  This is so we can confirm and verify your identity, prevent fraud, confirm deliveries, and offer customer service in connection with your account.

Commercial Information – Martie collects things like your purchase history and types of products purchased or considered.  Not only does this help us protect you against fraud by ensuring that we retain an accurate and verified history of your purchases but it also means we can recommend products to you based on said orders.

Internet or similar network activity – Martie collects things like your browsing history, shopping preferences and your interaction with our website and advertisements.  This allows us to offer a more personalized shopping trip to our site, allowing us to recommend products or offer up deals you might like.

What are web cookies and how does Martie use them?

Cookies can track when a visitor lands on a website and monitor what they do once there. We use them to understand what visitors shop for, what the most clicked portions of our site are, etc - for an even more personalized experience, as well as for our own learnings about what customers want most.

I'm a California resident, how do I exercise my rights under the CCPA?

The CCPA empowers California residents with the right to opt out of third-party data sales, the right to be informed of data collection and rights, the right to have collected data disclosed, the right to have collected data deleted, and the right to equal services and prices. To know, delete, or obtain a copy of your data, email the following to hello@martie.com.

I am not a California resident, may I still make a request about my data

If you’d like to obtain your data records, and are not a California resident, please email help@martie.com with the same information. Please note, this request may take some time as we must prioritize requests of California residents. Responding in a timely manner is legally required. Thank you in advance for your patience.