Refunds

REFUNDS

We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund.

To be eligible for a refund, you’ll need the order number or other proof of purchase and a photo of the issue where applicable.

To start a refund, you can contact us at hello@martie.com. If your refund is accepted, we’ll send instructions on next steps with your items. Items sent back to us without first requesting a refund will not be accepted.

We will notify you once we’ve received and reviewed your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on the purchase price of the missing, damaged or incorrectly advertised item on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, you receive the wrong item, or if the expiration date is not what was advertised so that we can evaluate the issue and make it right.

RETURNS

Unfortunately, we cannot accept returns of food items.

EXCHANGES

The fastest way to ensure you get what you want is to make a separate purchase for the new item, and contact us with your request for a refund of the original purchase. Due to the nature of our inventory, we cannot guarantee that products will continue to be available after purchase.